heybaji's Privacy Policy

Introduction and Applicability

This Privacy Policy ("Policy") applies to users of the heybaji website and its related services ("Platform"). By registering on the Platform or using any of its services, you are considered to have accepted the terms of this Policy.

heybaji places the highest importance on its users' privacy. We believe that a user's personal information belongs to them. That is why we keep the data we collect to a minimum, store it securely, and use it only for necessary purposes. Reading this Policy alongside our Terms and Conditions will give you a complete understanding of our services.

This Policy has been prepared in accordance with applicable data protection laws and digital security regulations in Bangladesh.

Information We Collect

The following types of information may be collected when you open an account and use services on the heybaji Platform:

2.1 — Registration and Identity Information

• Full name
• Date of birth (for age verification — applicable to users aged 21 and above)
• Mobile number and email address
• User-chosen username and password

2.2 — Financial and Transaction Information

• bKash, Nagad, Rocket account numbers or bank account details (for deposits and withdrawals)
• Transaction amount, date, and method
• Wallet balance and bonus history

2.3 — Usage and Technical Information

• IP address and device type
• Browser and operating system information
• Time spent on the Platform, pages visited, and activity data
• Cookie and session data

2.4 — Communication Information

• Content of communications with us via live chat or email
• Details of complaints or requests

Purpose of Data Use

Collected information is used solely for the following purposes:

3.1 — Account Management

Information is used to complete registration, verify accounts, and confirm user identity. This includes ensuring that the 21+ age requirement is met.

3.2 — Service Delivery and Improvement

Relevant information is used to process deposits and withdrawals, award bonuses, maintain gameplay records, and resolve technical issues. Usage statistics are also analysed to improve the quality of the Platform.

3.3 — Security and Fraud Prevention

Information is monitored to detect and prevent unauthorised account access, financial fraud, and suspicious activity. Your data is kept secure through SSL encryption and other security technologies.

3.4 — Communication and Support

Contact information is used to send important account notifications, transaction confirmations, and responses to support requests. heybaji provides 24/7 support via live chat and email in both Bengali and English.

3.5 — Responsible Gaming

Users' gaming activity is monitored so that supportive measures can be taken when needed. As part of our Responsible Gaming policy, users may be alerted if unusual or excessive gaming patterns are detected.

Data Sharing and Third Parties

heybaji does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared with specific parties in the limited circumstances below:

4.1 — Payment Processors

Necessary information is shared with the relevant payment institutions to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. These institutions operate under their own privacy policies.

4.2 — Technology and Service Providers

Only information necessary for operations is shared with technology partners that support the running of the Platform (such as game studios and server infrastructure providers), and they are bound by strict confidentiality agreements.

4.3 — Legal Obligations

If heybaji is required to disclose information under applicable Bangladeshi law, regulations, or a court order, it may provide the necessary information to the relevant authorities.

4.4 — Business Changes

In the event of a future merger, acquisition, or business transfer, user information may be transferred to the new operating entity. Users will be properly notified before any such change takes place.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the heybaji Platform. A cookie is a small text file stored in your browser that recognises you on subsequent visits.

5.1 — Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and basic functionality. Without them, the Platform will not work properly.

5.2 — Functional Cookies

These cookies are used to remember your language preferences, game history, and display settings, making your experience more convenient.

5.3 — Analytical Cookies

Analytical cookies are used to collect statistical information such as which parts of the Platform are used most and where technical issues occur. They process data without revealing your identity.

You can disable non-essential cookies from your browser settings. However, this may limit some features of the Platform.

Data Retention and Security

6.1 — Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, or investigate fraud.

6.2 — Technical Safeguards

heybaji uses the following measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — industry-standard security for data transmission
• Encrypted database storage
• OTP verification for account access
• Automated systems to detect suspicious login attempts
• Regular security audits and updates

However, no method on the internet is completely risk-free. Keeping your password confidential and avoiding logging in on unfamiliar devices is your own responsibility.

User Rights

As a heybaji user, you have the following rights regarding your own information:

7.1 — Right to Access

If you want to know what information is stored about you, contact us via live chat or email. We will respond within a reasonable time after verification.

7.2 — Right to Correction

If any of your information is incorrect or out of date, you can request a correction. This can be done through your account settings or via the support team.

7.3 — Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

7.4 — Right to Opt Out of Promotional Communications

You can choose to stop receiving promotional emails or messages. However, essential notifications related to account security and transactions will always be sent.

Protection of Minors

All heybaji services are intended solely for individuals aged 21 and above. Information from minors is never knowingly collected. Age is verified at registration, and if an account holder is confirmed to be a minor, that account will be suspended immediately and the collected information will be deleted.

If you believe that a minor's information is present on our Platform, please notify our support team immediately.

Policy Changes

heybaji reserves the right to update this Privacy Policy as needed. Users will be notified in advance of any significant changes via their registered email or a notice on the Platform.

Continued use of the Platform after changes are made will be considered acceptance of the new policy. It is therefore recommended that you check this page regularly.

For more details about this Privacy Policy or answers to general questions, visit our FAQ section.

Contact and Complaints

To ask any questions, raise concerns, or submit a request regarding your information under this Privacy Policy, contact us through the following: