heybaji's commitment to responsible gaming
Gaming is a form of entertainment — not a solution to problems. At heybaji, the safety and well-being of every player is our top priority.
Why responsible gaming matters
Online gaming and sports betting can be a healthy source of entertainment when enjoyed responsibly. But when gambling goes out of control, it can have a serious impact on personal, family, and financial life. heybaji's About Us page explains that player well-being is a core part of our mission.
We believe every player should be aware of their own limits. Staying within set time and money limits keeps gaming enjoyable. Playing to chase losses or make quick money is never the right approach.
heybaji's Terms and Conditions clearly state that playing on behalf of someone else through any account, or conducting transactions on behalf of a minor, is strictly prohibited. Violating this rule may result in permanent account closure.
If a family member or friend thinks someone is gambling too much, having an open conversation is the first step. Seeking professional advice is also a brave and right decision. Our FAQ section has answers to common questions about responsible gaming.
Ask yourself
- Am I spending more than my set budget?
- Am I placing more bets to chase my losses?
- Is gaming affecting my sleep or work?
- Am I hiding my gaming from family or friends?
- Am I using money meant for bills or daily expenses to gamble?
- Am I unable to stop even when I want to?
If the answer to any of these is "yes", please use our support tools or contact us.
Our self-limit tools
heybaji offers several features for players to control how much they play. These can be activated at any time and changed through account settings or live chat.
Deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is lowered, it takes effect immediately; raising it requires waiting a set period.
Session time limit
Decide in advance how long you will play each session. When the set time is up, you will be disconnected automatically.
Loss limit
Set a limit on how much you are willing to lose within a given period. Once the limit is reached, no more bets can be placed for that period.
Cooling-off period
If you want to temporarily pause your account, set a cooling-off period of 1 day to 6 weeks. You will not be able to log in during this time.
Self-exclusion
Activate self-exclusion for a complete long-term break. Once enabled, the account cannot be reopened until the set period has ended.
Direct support
At any time, for any issue, speak with us in Bengali through our 24/7 live chat. Our support team will help you set limits and, if needed, activate self-exclusion.
Warning signs of a problem
Problematic gaming develops gradually — it can be hard to notice at first. Be alert if you see the following signs:
- Constantly increasing how much you play or how large your bets are, and no longer enjoying it as before
- Feeling angry, frustrated, or anxious after a loss, and going back to play to recover it
- Losing interest in family, friends, or work, and spending most of your time gaming
- Taking on debt, dipping into savings, or borrowing money from family members to gamble
- Lying about your gaming or hiding it from people close to you
- Spending money set aside for bills or essential expenses on gaming, then falling into financial difficulty
- Feeling restless or uncomfortable when not playing, and returning as soon as you get the chance
How to get help
If you are struggling, you do not have to face it alone. Asking for help is not a weakness — it takes courage.
heybaji live chat
Our support team is active 24 hours a day, 7 days a week in Bengali and English. Contact us via live chat at any time for self-exclusion, deposit limits, or account closure.
Support: Live chat (24/7)Email support
If you prefer not to chat, you can also reach us by email. We process requests related to responsible gaming on a priority basis.
[email protected]Family and friends
Talk openly with the people close to you. Family and friends are often the most effective source of support. Do not hesitate to lean on them.
Professional advice
Consulting a mental health specialist or addiction expert can be very effective. Reach out to a mental health centre or specialist doctor in Bangladesh.
Some habits for healthy gaming
Set a fixed budget before you start playing and stick to it. Once the budget is gone, stop for the day — putting in extra money to chase losses almost always makes things worse.
Before you sit down to play, ask yourself: is this genuinely for entertainment right now, or am I trying to escape stress or low mood? If you are not in a good mental state, it is better not to play at that time.
Take regular breaks. Playing for a long stretch without stopping reduces your ability to make good decisions and increases the chance of emotional betting. Take at least a few minutes' break every hour.
Avoid playing when you have been drinking or when you are tired. In those states, your ability to judge clearly is reduced and you are more likely to put a larger amount at risk.
Never think of gaming as a source of income. Expecting reliable earnings from a casino or betting is not realistic — it is entertainment, and it should be treated as an expense.
Spend time on other hobbies and activities outside of gaming. A balanced life with family, friends, career, and personal interests is what ensures the best enjoyment in the long run.
Protection of Minors
Age is verified at the time of registration on heybaji, and additional identity verification may be requested if needed. If any suspicious activity is detected, an account may be suspended temporarily or permanently.
If a parent or family member is concerned that a younger member of their household is using an online gaming site, they can use parental control software on a computer or mobile device. It is also possible to restrict specific sites through your internet service provider.
If a minor in your family has registered an account on heybaji, please email our support team immediately. We will take action promptly.
Prohibited for minors
- Registering
- Deposits or withdrawals
- Any games or betting
- Using another person's account
- For individuals aged 21 and above only